Wellmarkit helps GP partners and practice managers reduce administrative pressure, improve patient triage and flow, and implement the booking systems, automation, and AI tools that make a busy GP practice easier to run — done for you, from strategy through to implementation.
Serving GP practices in Ireland, the UK, the US, and Switzerland.
No pressure. If we’re not the right fit, we’ll tell you.
A structured diagnostic identifying exactly where your practice is losing time and capacity. Leave with a prioritised roadmap and three implementation options.
The constraint is almost never clinical quality. It is the systems, workflows, and technology around the clinical work — and the cost compounds daily.
From two missed enquiries or unanswered calls per week at €150 average appointment value. A connected enquiry and booking system closes this gap.
From halving a 5% DNA rate across a 40-appointment diary. Automated reminders and waitlist backfill recover this without adding headcount.
For a two-person admin team carrying 15 manual hours per week. Connected systems eliminate this overhead entirely.
Improving any one of these helps. Improving the whole system changes how the practice operates.
Most GP practices start with a structured diagnosis. Implementation follows from there.
A structured 60–90 minute diagnostic identifying exactly where your practice is losing time, capacity, and revenue. We assess patient access and triage pathways, enquiry handling and response time, booking rules and appointment flow, DNA patterns and cancellation backfill, admin workload and workflow design, recall and follow-up systems, and utilisation and capacity reporting.
You receive a Practice Performance Scorecard and a prioritised 30–90 day roadmap with three implementation options.
A GP practice website built as a patient access tool — not a brochure. It answers common patient questions clearly, directs patients to the right next step (call, booking, or form), supports online booking pathways where appropriate, reduces unnecessary calls through clarity and self-service, and integrates with your PMS and booking setup.
The result is a website that reduces reception pressure rather than adding to it.
We implement the systems and AI tools that make a GP practice easier and less expensive to run — across two connected layers.
Everything is configured, tested, documented, and handed over with your team trained.
We understand the 8am bottleneck, triage reality, DNA patterns, fragmented PMS systems, and the compliance requirements that generic technology consultants don’t. We work with CompleteGP, Socrates, Helix, Medserv, and Healthone — and in most cases improve performance by configuring what you already have rather than replacing it.
We don’t just diagnose — we build, configure, and install. Booking systems, PMS optimisation, patient communication automation, AI scribe, and AI receptionist — through one point of contact accountable for the outcome from start to finish.
Heidi Health and Weave are healthcare-specific tools — not general-purpose AI adapted for a clinic. Both operate under clinician oversight and clear data handling standards appropriate for regulated GP environments in Ireland and the UK.
Every system we configure is built in accordance with GDPR, DPC, and ICO requirements. Patient data handling, consent mechanisms, and third-party configurations are reviewed and documented. We don’t work around compliance — we build from it.
Wellmarkit is a healthcare-specialist business advisory and implementation partner for GP practices across Ireland, the UK, the US, and Switzerland. We help GP partners and practice managers reduce administrative pressure, improve patient triage and flow, and implement the booking systems, automation, and AI tools — including Heidi Health AI clinical scribe and Weave AI receptionist — that make a busy GP practice easier to run. We work with all major GP practice management systems including CompleteGP, Socrates, Helix, Medserv, and Healthone, and in most cases improve performance by optimising what the practice already has rather than replacing it.
Wellmarkit was founded by David Callanan, a healthcare-specialist business and marketing advisor, Chartered Accountant (ACA), and CIMA-qualified professional with 25 years of senior international experience at GE, Expedia, and GAVI. David is an authorised mentor across approximately 20 Local Enterprise Offices in Ireland and works directly with every GP practice client.
The Clinic Growth & Systems Audit is €350 + VAT. A GP Practice Website & Patient Access System starts from €6,000. Practice Systems Automation starts from €2,500. All engagements begin with a no-commitment Discovery Call or the Audit. In Ireland, LEO grants such as the Grow Digital Voucher (up to €5,000) may apply.
A patient triage system is a structured way of directing patient requests to the right type of appointment or response — separating urgent clinical needs from routine appointments, prescription requests, and administrative queries. When designed well, a triage system reduces the volume of calls reception handles manually, improves patient access, and ensures clinicians spend their time on cases that require clinical attention rather than routine requests that could be handled differently.
Yes. Heidi Health — the AI clinical scribe Wellmarkit implements for GP practices — listens to the consultation and generates a structured clinical note draft in real time. The GP reviews, edits, and approves before anything enters the patient record. In practice, a GP seeing 25 patients per day spends over four hours on clinical notes. Heidi Health reduces that to under an hour — recovering more than three hours of clinical time per day. Heidi Health is GDPR compliant, built specifically for regulated healthcare environments, and operates under clinician review at every stage.
An AI receptionist — implemented through Weave — handles inbound calls outside opening hours, captures patient requests, answers common questions, and routes urgent calls appropriately. Every interaction is logged and reviewed by the team during operating hours. No patient enquiry is lost to an unanswered phone. No staff member is required to manage out-of-hours communication manually.
In most cases yes. The 8am rush occurs because all appointment requests are funnelled through the same channel simultaneously. Structured booking rules, online booking for appropriate appointment types, request forms, and automated triage workflows spread demand across the day and reduce the volume of calls reception handles manually. The team remains essential — but they are no longer carrying the full burden of every request at the same time.
No. Implementation is phased — starting with the highest-impact, lowest-disruption changes first. The practice continues operating normally throughout. Staff are trained before each phase goes live and nothing is switched on until the team is comfortable with it.
CompleteGP, Socrates, Helix Practice Manager, Medserv, and Healthone. In most cases performance improves significantly by optimising and connecting the system already in place rather than replacing it. If a PMS change would genuinely improve outcomes, we advise honestly and manage the transition carefully.
Yes. Wellmarkit supports GP practices in Ireland, the UK, the US, and Switzerland. Systems, workflows, and technology recommendations are adapted for the regulatory environment, professional body requirements, and data protection standards of each region — including GDPR for Ireland and the EU, and ICO standards for the UK.
Established GP practices and group practices, medical centres experiencing reception pressure and operational complexity, and practices planning to improve systems or implement AI tools. Most clients already have strong patient demand — the focus is making the practice easier to run through better workflows, connected systems, and appropriately implemented AI.
Most GP practices we work with do. Marketing agencies generate visibility. IT providers maintain infrastructure. Wellmarkit connects the operational layer between them — the patient journey, booking logic, triage workflows, and automation that turn enquiries into booked appointments and admin into recovered time.
20 minutes for a Discovery Call. 60–90 minutes for the Audit. Leave with a clear picture of where to start — even if you don’t hire us.
No pressure. If we’re not the right fit, we’ll tell you.
